Refund Policy

Legal right to return

In the case of orders, you are entitled to a legal right of return if you return the goods within a period of 2 weeks after receipt of the goods.

Return only in original packaging

In order for a product to be returned,

  • it must be in the original packaging and
  • the protective film and/or seal must not be opened or damaged.

No return of digital media

There is no right of return for digital media or files,

  • which were purchased by download or
  • were delivered via electronic software Delivery (ESD).

No return of individual or personalized products

Individually created or personalized licenses or products are generally excluded from the withdrawal.


To return your product, you should mail your product to:
Lüttkamp 119p
22547 Hamburg

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over 75 Euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

As of August 2018